Subscriber information
Thank you so much for being a subscriber! Here you'll find lots of information about your subscription so you know what it's all about and how to manage it.
I recommend that you bookmark this page for future reference!
What will my subscription look like?
With a Cosy Craft Club subscription, you'll get a beautiful craft kit to try a different craft through the post each month! We pride ourselves on the wide range of crafts that we send out, and each box is carefully selected to give you a great introduction to each craft. You can read more about what makes our subscriptions special in this blog post.
Is it more than a box in the post each month?
Yes! There's SO much more to our subscriptions!
Join our Cosy Craft Club Community Facebook group and share your makes, ask questions and interact with other crafters (it's such a lovely group, it's one of my favourite things about Cosy Craft Club!).
We also have a monthly craft zoom where you can take an hour out to prioritise your creativity. This is usually the 3rd Tuesday of the month, 8-9pm. Rachel will be demonstrating that month's craft, and you can craft along and ask questions, or bring your own craft and enjoy some craft and chat time. The details of each zoom will be in your box each month, and also in our emails and the Cosy Craft Club Community.
Follow Cosy Craft Club on Facebook and Instagram to keep up to date on the latest news, and also take a look at our Pinterest page where we have inspiration boards on many of the crafts that we've done!
Swaps
Cosy Craft Club was designed to be as flexible as possible, and this means that you also get to choose which crafts you receive each month!
On the 20th of each month I'll announce on Facebook, Instagram and by email what the next month's craft is going to be, and you have until the end of that month to choose whether you want to receive that craft or not. If you would rather do a different craft, go to our Swaps form and choose the craft that you would like to receive instead. There are over 20 different crafts to choose from! You'll receive confirmation of your swap by email.
(Please note: swaps are not available on the mini subscription, which is a mystery craft each month)
When will my boxes come?
Once you have purchased a subscription, you'll automatically get boxes through the post for each month that you pay for.
Monthly subscriptions purchased before the 20th of the month: Your first box will be posted within 3 working days and the remaining boxes will be posted in the first week of each month
Monthly subscriptions purchased on or after the 20th: Your first box (and all subsequent boxes) will be posted in the first week of the next month
Prepay subscriptions: Your first box will be posted within 3 working days and the remaining boxes will be posted around the same day of the month that your subscription was purchased
How to manage your account
When you purchase a Cosy Craft Club subscription, you create an account which you can use to change your address and card payment details and pause or cancel your subscription.
(Please note: if you have a gift subscription, the purchaser will have an account, not the recipient. The account does not affect the subscription in any way and is not needed for a gift recipient)
You can log in with this link, or click the person icon in the top right of any page on the website.
When you are logged into your account click 'manage' under the subscription you want to change the address on.
Click 'edit' under 'delivery preference' and you'll be taken through to a page where you can add a new address. Make sure this address is highlighted with the pink dot before saving to ensure this the address your subscription will go to.
When you are logged into your account click 'manage' under the subscription you want to change your card details on.
On the next page, click the link that says 'Account Settings (billing, email, password)'. You'll be taken to a page which has a box called 'Wallet' - click 'view'. On the next page, click 'Create new payment details' to add a new card to the Wallet.
To change your subscription to this new card, go back to the main subscription page, and click 'change' under 'billing details'. You should be able to select your new card to apply to your subscription.
When you are logged into your account click 'manage' under the subscription you want to pause.
On the next page click 'pause' next to 'Need a break?' Click the drop down box and choose the date that you would like your subscription to restart. This is the date that the next payment will be taken. (Please note that the current next payment date at the top is actually the day before the next payment will be taken)
Once you have chosen your restart date, click 'pause' at the bottom to confirm.
When you are logged into your account click 'manage' under the subscription you want to cancel.
In the bottom right hand corner, click on the link that says 'Cancel subscription'.
On the next page click 'Confirm' to cancel your subscription.
When you are logged into your account click 'manage' under the subscription you want to change duration of.
On the next page, click 'change' next to your subscription name. You'll be given the option to change to a 1/3/6/12 month subscription in a dropdown menu. Choose your preferred subscription length and click 'Confirm'.
Once you are logged in, click 'Account' in the navigation menu at the top.
You can edit your email address and password on this page.
Subscriber offers
Subscribers get 10% off all non-subscription items on the Cosy Craft Club website! Simply use discount code SUBSCRIBER to claim your discount. This offer is valid for the duration of your subscription.
Share your makes to go into a draw to win your next box free! Simply share a picture or video of your box or your finished project on Instagram or Facebook and tag Cosy Craft Club to enter the draw! If you don't use social media, please email your pictures to hello@cosycraft.club to enter the draw.
Leave a review to enter a monthly draw to win a £10 Cosy Craft Club voucher! Click here to leave a Google review and enter the draw.