FAQ

A monthly subscription costs £24 per month. 3, 6 and 12 month subscriptions can be purchased in advance.

3 months: £24 per month

6 months: £23 per month

12 months: £22 per month

Postage is an additional £3.95 per month.

Subscription renewals are on the 1st of each month.

Prepay subscriptions (3, 6 or 12 months) also renew on the 1st of the month after the last box that has been paid for is sent out. Gift subscriptions do not automatically renew.

Yes, when you checkout you can check the box next to ‘This is a gift’ and enter the details of the person that the gift is for. You can find out more about purchasing a gift subscription here.

The cutoff for each month’s box is the 19th of each month. Subscription signups after the 19th will receive the next month’s box as their first box, which will go in the post at the beginning of the next month.

You can cancel your subscripton anytime by logging into your account (this will be created when you subscribe). Any boxes that you have already paid for will be sent as usual.

Yes, we’ll announce the next month’s craft on Instagram, Facebook and our email newsletter on the 20th of the month.

You have two options: to skip the next month without paying, or swap to a different craft kit.

To skip, log in to your account and click ‘skip next renewal’. The following month your subscription will continue as normal.

If you want to swap your craft, head over to the Swaps page, and fill in the form to choose which craft to swap to.

We try not too! There are so many crafts out there, but sometimes we choose to repeat a craft but with a different spin on it.

If there’s a particular craft you’d like to do, just let us know! If it’s something that would work for a subscription box one month then we’ll look into it. If it’s a craft we’ve already done, then you can swap to it one month via our Swaps form.

Yes, you can buy individual craft kits here.

There is a flat rate of £3.95 per order within the UK, with free postage on non-subscription orders over £35.

I am happy to ship to anywhere in the world but there will be an additional postage charge. Please see our Delivery page for more information.

We post the boxes near the beginning of each month by 2nd class post, so if you live in the UK you should receive your box a few days later. Shipping times for other countries may vary by up to 2 weeks.

I aim to post all non-subscription orders within 3 working days.

Please wait for two weeks (in the UK) or one month (rest of world) after your box has been posted and if it hasn’t turned up by then, then please contact me and I will see if I can work out what has happened.

Yes, if you don’t want the kit you must let us know within 14 days of receipt. You can return it in its original condition within a further 14 days for a full refund. This includes kits purchased through subscriptions. The cost of posting the kit to be returned is the responsibility of the customer.